Product Assurance Policy
At True Shop, we are committed to delivering high-quality products that meet rigorous standards for durability, safety, and performance. Every product undergoes intensive quality checks and thorough testing to ensure reliability and customer satisfaction.
Our Commitment to Quality
We use the best materials and advanced manufacturing processes to create products that are designed to last. Every item is tested for functionality, durability, and performance before it reaches you. We take extra steps to ensure that our products meet the highest industry standards.
Assurance Coverage
If you experience an issue with your product due to manufacturing defects or material faults, we will provide one of the following resolutions based on our assessment:
- Repair – The product will be repaired using high-quality replacement components.
- Replacement – If necessary, we will replace the product with a new or refurbished unit.
- Refund – If the product cannot be repaired or replaced, we will offer a refund.
To request a resolution under our assurance policy, please contact our support team at support@true-shop.in with valid proof of purchase (order number or receipt).
Important Information
- All assurance claims are carefully reviewed and tested to determine the root cause of the issue.
- If the product is found to be in full working condition, it will be sent back to the customer.
- This assurance policy does not cover damages caused by negligence, improper use, or third-party accessories.
- True Shop is not responsible for any damage caused to other devices when used with our products.
We stand behind our products and are dedicated to ensuring customer satisfaction. If you have any concerns or need assistance, please reach out to our support team at support@true-shop.in.